News and updates

On this page you will find all news items and event updates that are posted.
It gives a little insight in the events to come or give results and pictures of the events that have been. As well as sharing new trends or developments we see in the market.

Have you seen an interesting trend or development?
Please do not hesitate to contact us!

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Four tips to make the best out of The Future of Customer Interaction

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The importance of trend watching is obvious. Most organisations, especially those that operate in a changing market environment, do some sort of trend watching. Either a market researcher regularly produces a trend report or the management team sits back once a year to define relevant trends for the yearly-renewed marketing plan. So, what is the added value of The Future of Customer Interaction?