Disruptive Technologies

The Future of Customer Interaction identified the most disruptive technologies worldwide that are influencing an organization in the next 15 years. The big question that arises is if the technological breakthroughs will be developed in time to face the challenges caused by the societal megatrends. The trends that have been identified in the context of disruptive technologies are divided into four subcategories: Connectivity & Convergence, Manufacturing, Energy, Human Interaction